Top CRM Trends To Watch in 2026
Customer expectations are accelerating faster than most businesses can manage manually, shaping the top CRM trends of 2026 around speed, personalization, and seamless experiences. Modern customers expect instant resolutions, hyper-relevant interactions, continuous communication, and truly omnichannel engagement. In response, Customer Relationship Management (CRM) platforms have evolved far beyond contact databases. Today’s CRMs act as AI-powered […]